Card Activation FAQs

MAKING A CHANGE

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After you enroll in the Commuter Benefits Program, your elected Commuter Card Transportation Deduction Plan amount will be taken from your wages every pay day. You will receive your new stored value Commuter Card in the mail. Upon receipt of your Commuter Card you will activate the card. Your Commuter Card will remain valid for as long as your participation in the program continues. A new Commuter Card is issued every three years. 

If I enroll, how will I receive my Commuter Card?

Your Commuter Card will be mailed to you at the address on file with Edenred, the City Commuter Benefit Provider. Make sure you provide a complete and accurate address so that you will receive your Commuter Card in a timely manner. 

Are there any purchasing restrictions?

The provisions of Internal Revenue Code (IRC) Section 132(f) do not permit pre-tax earnings set aside for transportation to be used for any other purpose. 

How do I use my Commuter Card at transit vending machines?

You use your Commuter Card at a transit provider vending machine in the same manner as you would use a personal credit or debit card. One key thing to remember is to select "Credit" rather than "Debit/ATM" for the type of card. Although the Commuter Card is not a credit card, this is the appropriate option to choose since this card does not require a Personal Identification Number or PIN. The amount of your purchase at the machine is deducted from your Commuter Card balance. 

Is the Commuter Card a credit card?

The Commuter Card is a stored value card which works just like a credit card at transit locations. There is no line of credit available, and your personal credit is not affected by use of the card - only the funds you elect to put on the card are available for use. 

What happens to the balance on the card at the end of the month?

Any unused balance will remain on your card for future use. Balance exceeding $2,000 will be moved from your credit account to your commuter master account.